Rapunzel the Future of Hair | Frequently Asked Questions
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rapfaq

Why do I need to use Rapunzel Protein Deep Conditioner?

Rapunzel’s deep conditioner helps to stimulate the scalp which encourages hair growth.  It also provides hair with the necessary lubrication it needs to be strong, thick and healthy.

Are your products all natural?

Rapunzel strives to use natural ingredients in its products. However, some ingredients such as preservatives are used for the purpose of extending the shelf life of the product, are mild and considered safe for use by the FDA.

Do you provide free samples?

Sorry, we do not offer free samples, but you are encouraged to read our testimonials on our website.

Is your hair your own?

Yes, this is all my hair grown as nature intended.  This is the longest my hair has ever been in my life!

How long will it take me to see results?

You will feel a difference in texture immediately after your first use.  Keep in mind that hair grows about a ½ an inch a month; some people’s hair grows faster than others.  If you are consistent and you follow our recommended “hair care steps,” you should see a difference in your hair in 1-2 months.

When will I receive my order?

Your order will be shipped USPS Priority Mail within 24 hours of receipt. Arrival is usually 3 to 5 business days. Orders placed after 5pm EST will be processed the following business day.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS*

What is your return policy?

Rapunzel wants you to love your hair and your hair care products. We value our customers and place customer service, satisfaction, and education above all else.  If for any reason you are not satisfied with your order, we will gladly refund your order within 10 days of receipt. For sanitary health concerns, we only accept the return and refund of unopened hair care products. Please note that all sales are final and are NOT subject to return. Rapunzel The Future of Hair will, at its discretion, allow for the return or replacement of any defective product within 10 days from the date of purchase that meets the following criteria:

  • Prior approval is required for all returns.
  • Receipt is required for all refunds.
  • Refund will be in the same form of currency used for the purchase.
  • Shipping charges will only be reimbursed for damaged and/or defective products.

The following items cannot be returned:

  • Vitamins
  • Flat Iron
  • Paddle Brush
  • Hair Growth Tape
  • T-Shirt

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. If your products are damaged upon arrival, please contact Rapunzel Customer Service: 1-800-818-3397. Rapunzel The Future of Hair Business Hours: Mon. – Fri. 9:00 a.m. – 5:00 p.m., Sat. 10:00 a.m. – 3:00 p.m. EST. Our customer service representatives will be happy to assist you.

Please note: Rapunzel products purchased in a store, must be returned to the store in which it was purchased with receipt. Please refer to each individual store for their return policy.