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Orders & Returns

Orders

Your order will be shipped USPS Priority Mail within 24 hours of receipt. Arrival is usually 3 to 5 business days. Orders placed after 5pm EST will be processed the following business day.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS*

Returns

Rapunzel wants you to love your hair and your hair care products. We value our customers and place customer service, satisfaction, and education above all else.  If for any reason you are not satisfied with your order, we will gladly refund your order within 10 days of receipt. For sanitary health concerns, we only accept the return and refund of unopened hair care products. Please note that all sales are final and are NOT subject to return. Rapunzel The Future of Hair will, at its discretion, allow for the return or replacement of any defective product within 10 days from the date of purchase that meets the following criteria:

  • Prior approval is required for all returns.
  • Receipt is required for all refunds.
  • Refund will be in the same form of currency used for the purchase.
  • Shipping charges will only be reimbursed for damaged and/or defective products.

The following items cannot be returned:

  • Flat Iron
  • Paddle Brush
  • Hair Growth Tape
  • T-Shirt

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. If your products are damaged upon arrival, please contact Rapunzel Customer Service: 1-800-818-3397. Rapunzel The Future of Hair Business Hours: Mon. – Fri. 9:00 a.m. – 5:00 p.m., Sat. 10:00 a.m. – 3:00 p.m. EST. Our customer service representatives will be happy to assist you.

Please note: Rapunzel products purchased in a store, must be returned to the store in which it was purchased with receipt. Please refer to each individual store for their return policy.